Alarm Systems
Alarm Systems

Alarm Systems/Falcon Security Awarded CSAA Five Diamond Central Station Certification


Belleville, ON – April 22, 2014: Alarm Systems / Falcon Security is pleased to announce the achievement of the prestigious Five Diamond Central Station Certification that is administered by the Central Station Alarm Association (CSAA).

The CSAA is an international association representing security providers, security customers, and agencies involved with protection and risk management. Attaining this offi cial recognition and important credential involved Alarm Systems & Falcon Security being committed to rigorous quality criteria standards that included customer service delivery, ongoing central station education with follow-up testing of all central station staff. This critical area of communications is the life-saving link between the residential or business properties and law enforcement, fi re and emergency services in local areas.

Kristin Crowe, President expands on the reason for the additional credential,

“Our team was strategic and we made certain that we had leading-edge hardware, software, services and talent in place to continue delivering relevant security solutions to our residential, commercial, institutional and government clients. The acquisition of Falcon Security in 2008 and the ongoing support by our clients reinforced our decision to move forward with the Five Diamond Certifi cation of our Central Station which is another significant milestone for our company.”

Founded in 1972, Alarm Systems is a family owned business that is progressive, innovative and client-focused. Sheila Reynolds owns the company with her children Kristin Crowe, Kyle Reynolds and Kevin Reynolds who are all extensively involved in the business. Alarm Systems becomes one of only 12 monitoring stations in Canada that has achieved Five Diamond Certification.


Vienna, VA, March 20, 2014 —The Central Station Alarm Association (CSAA) is pleased to announce that Quinte Kawartha Alarm Systems – Belleville, ON has obtained the prestigious “CSAA Five Diamond Certification.”

This Certification testifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas.

In order to achieve the “Five Diamond Certification,” each and every operator must have not only passed the course, but demonstrated:

  • Proficiency in alarm verification, which helps reduce false alarms;
  • Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers;
  • Knowledge of electronic communications equipment, including radio;
  • An understanding of the codes and standards of such organizations as Underwriters Laboratories, the National Fire Protection Association and others; and
  • Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, these Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.


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